Good Customer service

Stacy Liu was very knowledgeable and quick with handling my issues and was nice to talk with. Great experience.

My experience was excellent and pretty…

My experience was excellent and pretty easy. Alyssa was very patient, professional and knowledgeable. She had to walk me through some areas, and did so in words that anyone could understand. My only constructive criticism is that many of the questions are repetitive and I wasn’t sure if they ...

Stacy Lui was a great representative…

Stacy Lui was a great representative for River. She was prompt in her responses and very easy to work with. She helped us with every question and helped resolve our access issues.

Alex was very helpful

Alex was very helpful in assisting me towel start up information. I’m new to this having lived paycheck to paycheck till recently. He was able to answer my questions thoroughly and address my concerns.

Needed assistance with account…

Needed assistance with account information changes. Stacy who assisted me with these changes was courteous and professional. It was a quick and logical process.

I recently had the pleasure of working…

I recently had the pleasure of working with Chad P and Gladis M for assistance with questions of depositing and how the website works because I don’t have the best comprehension. Their professionalism and efficiency were outstanding. we are currently on track to have everything taken care of in ...

These reps are wonderfully human and…

These reps are wonderfully human and reachable securing your account with pleasant professionalism. Refreshing since most places are automated, robotic and frustrating etc etc.The zoom confirmation is a first and a great part of added security.

Spoke with Chad this afternoon…

Spoke with Chad this afternoon regarding some document uploads that I needed to complete. He was extremely knowledgeable and what needed to be done, he walked me through step by step and gave me confirmation it went through and that everything looked correct. I appreciate the help and professionalism ...

I was helped by Denielli with ITrust…

I was helped by Denielli with ITrust Capital, she helped me through the entire process until my funds were recieved.It can make you a little nervous transferring a large sum of money but she kept me well informed and thoroughly reassured throughout this process, really set my mind at ...

Customer Service on another level

I had a problem setting up my account and saw a phone number available and thought, why not, and grabbed the phone. To my surprise, in a matter of seconds I was talking to Representative Joseph Kim, who was expedient in resolving the issue and professionally answering any and ...

Great experience

Jimmy was great with helping me to understand what I was having problems comprehending as I cashed out my ir, guiding me through the steps necessary to complete the process quickly.

iTrust Capital is an amazing service

iTrust Capital is an amazing service. Jimmy has been amazing to work with! He has answered any questions I have had, while also handling things smoothly and quickly!

Wiring money out of my IRA

I had to wire money out of my IRA to my credit union. I talked to Alyssa before the transfer occurred. She was very professional, friendly and patient. I've had nothing but great experiences with iTrustCapital.

Darya Pirzadeh was very helpful when I…

Darya Pirzadeh was very helpful when I had a question about a wire that was being sent to iTrust. She said she would call me back with an update. She did call me back with my updated information.

Mark Morales and iTrust Capital did a…

Mark Morales and iTrust Capital did a great job helping a novice like myself get through the distribution of my cryptocurrency to my wallet. Very professional. My only concern was the website was not as intuitive as it appears. I suppose that has something to do with security. Thanks ...

The experience was a breeze.

I had the pleasure of speaking with Jonathan. He was friendly and very helpful in addressing my concerns. There was no wait time in getting connected with someone.

Thanks iTrust and Jonathan

Jonathan Kim was fantastic. I didn’t have to wait on hold, he was knowledgeable, professional, and quickly solved my issue.

iTrustcapitol has the best tech support

iTrustcapitol had the best tech support I have ever experienced; Stacy Liu was a great help. other crypto sites should follow how you guys lead. Big thanks to all involved.

Excellent support

I spoke with Joseph at ITrust capital and received excellent customer service. He was patient, kind and very professional. Also, he reached out to me to check in that i got my account set up correctly. Now that’s great customer service!!

I recently had the pleasure of working…

I recently had the pleasure of working with Chad P and Gladis M for assistance with a Roth IRA withdrawal. Their professionalism and efficiency were outstanding. we are currently on track to have everything taken care of in 2 business days, making the entire process quick and stress-free. Chad ...